Solar Bonds Support

Email: solarbonds@solarcity.com

Phone: (877) 554-7652

Mailing Address:
Solar Bonds by SolarCity
3055 Clearview Way
San Mateo, CA 94402

Business Hours: 6AM - 6PM
Monday - Friday, Pacific Time

Our support staff is happy to help you with any questions about your investments. Call or email us if you would like to be notified when new products become available.

General Info

The Solar Bonds platform serves to provide you with information relating to Solar Bond offerings and the ability to create an account, transfer funds, and purchase Solar Bonds directly from SolarCity.

Solar Bonds are fixed income debt securities that are issued by SolarCity, America's largest residential solar company. With Solar Bonds, your earnings come from SolarCity and the monthly solar payments we receive from our more than 285,000 solar customers — families, schools, and businesses who have made the switch to solar.
 
SolarCity offers two main ways to invest in Solar Bonds: you may purchase Solar Bonds online directly from SolarCity by creating a Solar Bonds investment account on this site, or you may purchase Solar Bonds that have CUSIPs (bond identifying numbers) through an existing brokerage account or IRA account by providing your Financial Institution with the CUSIP number for the bond you wish to purchase.  Solar Bonds purchased directly from SolarCity will have features that differ from the CUSIP-based Solar Bonds purchased through an existing brokerage or IRA account. 
 
Investors should review the prospectus materials available on our Solar Bonds website to understand the terms and risks associated with any of our Solar Bond offerings.  A current listing of our available Solar Bonds can be found in our Invest section.

A CUSIP is a unique identification code used to identify a financial security for facilitating the clearing and settlement of bond purchases or trades. Solar Bonds that are available for purchase through a Financial Institution will have a CUSIP assigned to facilitate the bond purchase and settlement process, whereas Solar Bonds purchased directly from SolarCity generally will not have CUSIPs.

Solar Bonds are available for purchase by any U.S. citizen or U.S. national over the age of 18, or by U.S.-based companies and organizations. At this time, Florida residents are only able to purchase Solar Bonds through registered broker-dealers (i.e. through an existing brokerage or IRA account).

To create a Solar Bonds investment account, you will need to provide your name and contact information, select a password, and choose two security questions. Once you have registered an account, you will need to provide a limited amount of information for tax reporting purposes, including your taxpayer identification number (TIN) (Social Security Number or Employer Identification Number) and then transfer funds in order to invest in bonds. 
SolarCity Solar Bonds are held in book entry form, meaning that they are held electronically. Therefore, you will not receive a physical bond certificate or receipt for the purchase of your Solar Bonds. If you purchase your Solar Bonds directly from SolarCity, you will receive a confirmation of your purchase by email. If you purchase Solar Bonds through your Financial Institution, you will receive confirmation of your purchase according to your Financial Institution's normal procedures. 

You can place transactions on the Solar Bonds platform on the following observed holidays (or a weekend) and we will generally process your transactions on the next business day.

January 2 New Year’s Day observed
January 16 Martin Luther King, Jr. Day
February 20 Presidents' Day
May 29 Memorial Day
July 4 Independence Day
September 4 Labor Day 
October 9 Columbus Day*
November 10 Veterans’ Day observed*
November 23 Thanksgiving Day
November 24 Day after Thanksgiving Day
December 25 Christmas Day
December 26 Day after Christmas Day

*Our Financial Products Representatives will be available to assist you from 6AM-6PM (Pacific Time) on Columbus Day and Veterans' Day observed.

On November 17, 2016, the shareholders of SolarCity Corporation and Tesla Motors, Inc. voted to approve the acquisition of SolarCity by Tesla via merger, and on November 21, 2016, the merger was completed. Under the terms of the merger agreement, SolarCity will continue doing business as a wholly-owned subsidiary of Tesla.

SolarCity will continue to be responsible for making all interest and principal payments on the Solar Bonds. Your Solar Bonds will remain outstanding until their scheduled maturity date, and interest payments and communications regarding your Solar Bonds will continue to be available at solarbonds.solarcity.com.

You may find answers to many Frequently Asked Questions in this Support section of our Solar Bonds website. You may also contact us via email at solarbonds@solarcity.com, or telephone a SolarCity Financial Products Representative at (877) 554 7652. Our Financial Products Representatives are available Monday - Friday, from 6 AM - 6 PM (Pacific Time).

SolarCity cannot make any investment recommendations or otherwise provide any investment advice.

You may also contact a SolarCity Financial Products Representative by fax at 866.381.1159 or by mail at:

SolarCity Financial Products
3055 Clearview Way
San Mateo, CA 94402

Purchasing/Investing

You can find all currently available bond offerings in our Invest section.
No, you do not need to be an accredited investor. SolarCity Solar Bonds are available for purchase by any U.S citizen or U.S national over the age of 18, or by U.S.-based organization.  
Unfortunately, we cannot accommodate non-U.S investors at this time. We can only accept investments from U.S. citizens and U.S. nationals, or from U.S.-domiciled organizations. Funds for purchase must come from a U.S bank. 
Information related to the specific terms of each series of our Solar Bonds may be found on our Solar Bonds website in the Invest section, and in the prospectus materials associated with each bond offering. 

Yes, you can buy as many Solar Bonds as you wish, subject to the total availability of a bond offering and any maximum investment thresholds, as specified in each bond's prospectus materials.  Some Solar Bonds may have a minimum investment threshold or denomination amount, as specified in the prospectus materials.  If you are purchasing Solar Bonds through a Financial Institution, you may be subject to certain minimums or other limits, as specified in the terms and conditions of the brokerage account or other services provided by your Financial Institution.

To invest in additional Solar Bonds, simply log in to your Solar Bonds account, select the bonds that are right for you from our Current Offerings, and enter the amount you wish to purchase.

If you are purchasing Solar Bonds directly from SolarCity with your available cash balance, you may cancel your order without fees or penalties by logging into your Solar Bonds investment account and initiating an order cancelation any time before 11:59 PM Pacific time on the day before your expected bond issuance date. These orders are typically processed and issued on the following business day, but may be delayed from time to time. After you place an order, we'll send you an order confirmation email that includes your expected bond issuance date and cancelation deadline.

If you are purchasing Solar Bonds directly from SolarCity by placing a reinvestment request for a maturing bond, you may cancel your reinvestment request without fees or penalties by logging into your Solar Bonds investment account and initiating a cancelation up to 5 business days before your current holding’s maturity date. Reinvestment orders for Solar Bonds are typically processed and issued on the day your current holding matures, but may be delayed from time to time. After you place a reinvestment request, we'll send you a confirmation email that includes your expected bond issuance date and cancelation deadline.

If you are purchasing Solar Bonds through a Financial Institution or existing non-SolarCity brokerage or IRA account, SolarCity will not be able to cancel or change your order. The CUSIP-based bonds that are available for purchase through a Financial Institution are generally issued on a biweekly basis, and your Financial Institution should provide you with any notifications in accordance with the terms and conditions of the services they provide.


From time to time, we may delay the issuance of one or more series of Solar Bonds. This may be due to over-demand for a particular series of bonds, to prepare for issuing new series of bonds, to comply with securities regulations, or for other corporate requirements. At such times as new issuances of Solar Bonds are subject to delay, investors will receive a notice through the platform. 
SolarCity does not charge any fees associated with the purchase of Solar Bonds. If you purchase Solar Bonds through an existing brokerage or IRA account, your Financial Institution may charge you additional fees. 
You may invest in Solar Bonds on behalf of a minor if you are the minor's parent or legal guardian. If you would like to create a Solar Bonds investment account with SolarCity on behalf of a minor, you should establish an individual account in your name (as custodian), and select "Custodian account" as the type of account. At that time, you will be asked to provide the minor's name and social security number. 

Generally, there is no maximum investment limit on our Solar Bond investments with maturities of 1 year or longer (whether offered through SolarCity, or through your Financial Institution) other than the availability of a bond offering. However, our 3 month redeemable bonds are typically subject to maximum investment limits, as specified in the applicable prospectus documents.
 

Typically, minimum investments start at $1,000.  The minimum investment amount for each Solar Bond offering can be found in our Invest section and in the prospectus materials associated with each Solar Bond offering. 

Currently, our Solar Bonds with maturities of 1 year or longer (whether offered through SolarCity, or through your Financial Institution) are structured to offer fixed interest rates over the term of the bonds.  Our 3 month redeemable bonds have variable interest rates that will be set by SolarCity periodically. Any changes to variable interest rates will be made public at least 45 days before the end of a quarter and go into effect on the first day of the following quarter.   You can find information about specific Solar Bond offerings in the prospectus materials associated with specific Solar Bond offerings.
 

Solar Bonds generally pay interest in arrears on semi-annual payment dates (February 15 and August 15) or quarterly payment dates (January 1, April 1, July 1, and October 1), as specified under “Interest Payment Dates” in the Offering Summary section on the applicable bond prospectus. In the event an interest payment date falls on a weekend or holiday, the payment is typically made on the following business day.

We pay interest according to the terms of each Solar Bonds offering to your Solar Bonds investment account's available cash balance, or to your Financial Institution if the bonds were purchased through an existing brokerage or IRA account. For bonds purchased with your Solar Bonds account, you may elect to automatically reinvest the principal and interest payments at bond maturity instead of receiving the payment in your account's cash balance by logging in and submitting a reinvestment request at least 5 business days prior to the bond maturity date. 

 

As specified in the applicable bond prospectuses, our 3 month bonds may be redeemed, in part or in full, at the end of each calendar quarter by initiating a redemption request from your Solar Bonds account.  Your redemption request must be filed at least 30 days prior to the end of the calendar quarter in which you are requesting to redeem bonds. Solar Bonds with maturities of 1 year or longer (whether offered through SolarCity, or through your Financial Institution) do not contain redemption options and are repaid at maturity. 
 

3 month Solar Bonds do not have a maturity date, instead you may redeem these bonds quarterly, in part or in full, by initiating a redemption request from your Solar Bonds account with at least 30 days notice prior to the end of a calendar quarter. Your redemption request will be processed on the first business day following quarter end. Unredeemed investments will automatically rollover each quarter.

If your redemption request was initiated with at least 30 days notice prior to the end of the current calendar quarter, your funds will be available on the first business day after the current quarter. If your redemption request was initiated with less than 30 days notice prior to the end of the current calendar quarter, your funds will be available on the first business day after the next quarter.

When you or SolarCity initiate a redemption, we’ll send you an email referencing your redemption date. The redemption date is also included within the Pending Redemptions section on your account dashboard.
Once we’ve completed your redemption, your principal and interest will be available in your cash balance to reinvest or withdraw. You’ll also receive an email from us when we’ve completed your redemption.

To update or cancel a pending Solar Bonds redemption request, please log in to your Solar Bonds account.  In the Pending Redemptions section of your account summary, click on the “Update or Cancel” link associated with the pending redemption that you wish to change. If there is no “Update or Cancel” link, the deadline for changing that redemption request has passed. You may submit a new redemption request for the next period by selecting “Request Redemption”.
Reinvesting the funds from your Cash Account in additional Solar Bonds is easy.  Simply log in to your Solar Bonds account, select the bonds that are right for you from our Current Offerings, and enter the amount you wish to purchase. You may also schedule an automatic reinvestment of an existing investment when your dashboard displays a Request Reinvestment link next to your Solar Bond holdings.  Automatic reinvestment orders may be initiated, modified, or canceled up to 5 business days before your existing bond matures. 

You can maximize your Solar Bonds earnings by reinvesting your upcoming bond maturity proceeds in a bond with a comparable term to your current holding. Automatic reinvestments can be scheduled for your total maturity proceeds (principal & interest) up to 5 business days before your maturity date. We'll typically issue your new Solar Bonds and send you a confirmation email when your current holding matures (or following business day in the event of a weekend or holiday).

Simply click the Request Reinvestment link on your Investor Dashboard, next to your Solar Bonds maturity date. You will be required to enter the dollar amount you choose to automatically reinvest, up to your bond’s total payment of principal and interest. 

On your Investor Dashboard, you may modify your automatic reinvestment request up to 5 business days before your maturity date. After you schedule or modify an automatic reinvestment, we’ll email you the details of your current reinvestment request.

As your Solar Bonds investments approach their maturity date, you may schedule an automatic reinvestment of your Solar Bonds if there is an available offering with a comparable term to your current holdings. Automatic reinvestment requests must be received at least 5 business days before your current holdings mature.

From time to time, the automatic reinvestment option may be unavailable due to over-demand for a particular series of bonds, to prepare for issuing new series of bonds, to comply with securities regulations, or for other corporate requirements. If an automatic reinvestment is not available, you may invest in our currently available offerings once your bond matures.

For regulatory or other reasons, SolarCity may redeem your investment in redeemable Solar Bonds as provided for in the Solar Bonds prospectus. If we initiate a redemption, or if we change or cancel a redemption that we’ve initiated, we’ll notify you at least 30 days before the anticipated redemption date. We’ll also notify you when we complete your redemption.

For Solar Bonds purchased directly from SolarCity through a Solar Bonds investment account, interest and principal payments are paid to your Solar Bonds investment account. You can then withdraw the funds and transfer them to your bank, or use the funds toward the purchase of additional Solar Bonds. Each bond's payment terms will be disclosed in the applicable bond prospectus, which is available for download in our Invest section.

For CUSIP-based Solar Bonds purchased through your Financial Institution, interest and principal payments are paid to your Financial Institution and will be made available to you in accordance with the terms and conditions of your Financial Institution.

One of our customer specialists in the SolarCity Financial Products group will be happy to help you establish an account.  Please call us at (877) 554-7652 or send an email to solarbonds@solarcity.com.

Bank Accounts, Withdrawals and Transfers

If you have created a Solar Bonds investment account, you will need to transfer funds into this investment account in order to purchase bonds directly from SolarCity. You may transfer funds into or out of your Solar Bonds investment account by adding a bank account and initiating a bank transfer, or by initiating a money wire. If you are purchasing Solar Bonds through a Financial Institution, you do not need to transfer funds to a Solar Bonds investment account since all payments will be made with existing accounts held with your Financial Institution. 
Transferring funds into your Solar Bond investment account will typically take 2-3 business days for bank transfers. Wire transfers will typically be available on the same business day if received before 2:00 PM Pacific Time. All requests for withdrawal will be processed the same business day if received before 2:00 PM Pacific Time but may take longer to complete, depending on your bank's policies with regard to electronic deposits.

You may add a bank account with the following steps:

1.  Log into the Solar Bonds website by entering your credentials on our Log In page
2.  Click on Transfer Funds in the navigation bar on the top of the homepage screen
3.  Click on View/Add Bank Account, and you will now see any bank accounts that are already linked. To add a new bank account, click Add Account, input account information, and click Link Account.

The new bank account should now be ready for transfers.

You may transfer funds into or out of your Solar Bonds investment account by initiating a bank transfer electronically, or by initiating a money wire.  You may initiate a bank transfer electronically to transfer money to your Solar Bonds investment account with the following steps:

1.     Log into the Solar Bonds website by entering your credentials on our Log In page
2.     Click on Transfer Funds in the navigation bar on the top of the homepage screen - you should now be on the Bank Transfer screen
3.     Click on Bank Transfer.  Select "Deposit to Solar Bonds Account" in the Action drop down box, chose the bank account for the funds transfer, and enter the amount of the deposit
4.     Once funds have been transferred to your account, you may purchase bonds through the Invest menu on the Solar Bonds homepage.

Please note: your electronic transfer will be subject to your bank’s policies regarding fees and availability.

If you would like to make a deposit to your Solar Bonds investment account using an incoming wire transfer, the wire transfer routing instructions to provide to your bank are as follows:

SolarCity Corporation FBO Account
Bank Name: Wells Fargo Bank, N.A.
Bank Address: 420 Montgomery St., San Francisco, CA 94104
Account Number: 4120430871
Bank ID/ABA Routing #: 121000248
Memo: IMPORTANT: Please include your full legal name and e-mail associated with your Solar Bonds investment account in the memo field for processing.

The deadline for receiving wire transfers is 2:00 p.m. Pacific Time. Wire transfers received after 2:00 p.m. Pacific Time will be processed the next business day.

If you would like to make a withdrawal via wire please contact a Financial Products Representative.
SolarCity does not charge a fee to wire money into or out of your Solar Bonds investment account. However, most banks and wire transfer providers charge a fee to send a wire. Please check with your bank for specific details.
We do not accept checks for deposit into Solar Bonds investment accounts. You will have to deposit funds electronically via our Solar Bonds website using the instructions on the Transfer Funds tab after logging in.
You may electronically transfer money from your Solar Bonds investment account to a linked bank account with the following steps:

1.     Log into the Solar Bonds website by entering your credentials on our Log In page
2.     Click on Transfer Funds in the navigation bar at the top of the homepage screen
3.     Click on Bank Transfer.  Select "Withdrawal from Solar Bonds Account" in the Action drop down box, chose the bank account for the deposit, and enter the amount of the withdrawal

You may also request a wire transfer to withdraw funds from your SolarCity account by contacting a Financial Products Representative at solarbonds@solarcity.com or (877) 554-7652.

Solar Bonds begin to accrue interest on the day the bond is issued to you.  Solar Bonds purchased with the cash balance in your Solar Bonds account are generally issued on the next business day after a bond order is received, but may be delayed from time to time.  Solar Bonds purchased with maturity proceeds (from an automatic reinvestment) are generally issued on the day the maturing bond's payment is due.  You will receive a confirmation email once your bonds are issued. Solar Bonds purchased through a Financial Institution are generally issued biweekly, and your Financial Institution will confirm your issue date.

Cash held in your Solar Bonds investment account does not earn interest. You must invest in Solar Bonds to begin earning interest. 
If you wish to cancel a bank transfer that you have initiated, please contact a SolarCity Financial Products Representative immediately. Our Financial Products Representatives are available Monday-Friday, from 6AM - 6PM Pacific Time at (877)554-7652.

Bank transfers can only be cancelled prior to processing by SolarCity. Typically, bank transfers are processed daily with the exception of bank holidays and weekends. Once we have processed a bank transfer, it cannot be cancelled. However, you may always transfer any available funds in your Solar Bonds investment account back to your bank account, and we won't charge you any fees.

Regulatory

Solar Bonds are registered securities issued by SolarCity. The sale of our Solar Bonds is regulated by the Securities Exchange Commission (SEC) and by federal and state securities laws.
SolarCity is neither a brokerage firm nor a broker-dealer. Your Solar Bonds investment account is not a brokerage account and may only be used to purchase and hold Solar Bonds issued by SolarCity. Additionally, SolarCity is not a Registered Investment Advisor.  SolarCity cannot make any investment recommendations or otherwise provide any investment advice.
As with any investment, purchasing Solar Bonds involves risk. Investors should review the prospectus materials which contain important information concerning the terms and risks of investing in Solar Bonds. You must make your own decision about whether and how much to invest in Solar Bonds. Solar Bonds are not FDIC- insured. Your earnings and principal are not guaranteed. 
SolarCity holds funds on your behalf, but we are not a bank. The funds we hold for you are deposited at Wells Fargo Bank- which is FDIC insured.  Therefore, all funds that are held by SolarCity on your behalf are eligible for FDIC pass-through insurance coverage of up to $250,000, subject to FDIC terms and limitations. FDIC pass-through insurance applies only to cash balances in your Solar Bonds account, not to your Solar Bonds portfolio. 
SolarCity's latest public reports and Securities Exchange Commission (SEC) filings are available on the Tesla website at tesla.com as well as through the SEC at www.sec.gov.

My Account

Prior to purchasing a bond, you must complete your profile and transfer funds into your Solar Bonds investment account. Once the transfer is complete and you have reviewed the relevant prospectus materials relating to the Solar Bonds, you may place your bond order directly with SolarCity. If you are planning to purchase Solar Bonds through an existing brokerage or IRA account with your Financial Institution, you do not need to complete the profile registration process or transfer funds on our Solar Bonds platform. Instead, you should contact your investment advisor or brokerage's bond desk and provide them the CUSIP number for the bond you wish to purchase. If you are looking to purchase a CUSIP-based bond directly from SolarCity, please contact a Financial Products representative at (877) 554-7652.
For security purposes, we ask that you speak with one of our Financial Products representatives in order to change the address of record for your Solar Bonds investment account. Our Financial Products representatives are available Monday-Friday, from 6AM - 6PM Pacific Time at (877) 554-7652. 

If you have placed an order through your Solar Bonds account, your bond order is considered "pending" until it is processed, and the bonds are issued. Orders placed with your Solar Bonds account are typically processed and issued by SolarCity on the following business day (or, for reinvestment orders, after your current investment matures) but may be delayed from time to time. Your order confirmation email includes your expected bond issuance date. Once your bond order is processed and your Solar Bonds are issued, your bond order will no longer show as "pending."

Orders placed through your Financial Institution are typically processed and issued by SolarCity on a biweekly basis within three trading days from the date the bond’s offering period closes, but the offering period may be extended or the issuance may be delayed from time to time.

If you wish to close your Solar Bonds investment account and you have no current investments in Solar Bonds, you must first withdraw any cash in your account, and then send us an email at solarbonds@solarcity.com requesting us to close your account. If you have current investments in Solar Bonds, your account will need to remain open to receive any remaining bond payments due to you, as well as tax returns and other legal notices. 
To reset your password, click on the Log In button at the top of the Solar Bonds homepage, then click on the Reset Password link.  You will be prompted to enter the email address you used to register your account, and password reset instructions will be sent to you at that email address.
Florida residents are required under Florida state law to purchase Solar Bonds through a registered broker-dealer. As a result, Florida residents are unable to place bond orders directly through our Solar Bonds platform. Please have your brokerage firm contact us if you would like to purchase Solar Bonds, or provide your financial advisor or brokerage bond desk with the CUSIP numbers of the bonds you wish to purchase.

Retirement/Brokerage

You may hold Solar Bonds that have CUSIPs in an existing IRA or 401K account if permitted by your Financial Institution. These bond orders must be placed with your Financial institution by providing the CUSIP number of the bond you wish to purchase. Currently, you cannot invest your IRA or 401K retirement funds directly with SolarCity. We expect to offer that capability in the future, so check back with us.

Taxes & Statements

If you have a Solar Bonds investment account with SolarCity, statements will be available through your online account. You will receive an e-mail notification to the address provided when new statements become available. If you have invested through a Financial Institution, SolarCity will not be providing statements for your investments; instead, you should contact your Financial Institution for statements pertaining to your Solar Bond investments.
Interest on the bonds is generally taxable. You should consult with your tax advisor if you have questions regarding taxation or how to report the tax information on your tax return. 
If you have a Solar Bonds investment account with SolarCity, we may provide monthly, quarterly, or annual statements containing account information such as cash balances, investment balances, and interest /principal payments. SolarCity will provide annual tax information after year end (Form 1099-INT).  These statements will be accessible from your online account center.  If you have invested in Solar Bonds through a Financial Institution, you should contact your Financial Institution for statements and tax forms.
If you need to correct information on your tax statement, please contact our Financial Products Representatives at (877) 554-7652 and they will be happy to assist you. Typically your corrected tax statement will be available online through your account in approximately 5 business days. We will send you an email when your tax statement has been reissued. 

Our Financial Products representatives are available Monday-Friday, from 6AM - 6PM.
 
We notify you if your tax information or name/TIN (Social Security Number or Employer Identification Number) combination listed on your Solar Bonds account doesn’t match or can’t be found in IRS records. Mismatches are commonly due to typographical errors of a name and SSN/EIN listed on a social security card or IRS registration, name changes (e.g. marriage, divorce, adoption) not reported to the IRS, or if IRS records have not been updated for recently updated names or newly assigned TINs.

 
In order to receive the interest that your investments are earning, you need to provide us the correct tax information. If we can’t match your tax information with IRS records, your interest payments may be subject to backup withholding. It’s also important that we have the correct tax information for you in order to provide you with timely and accurate tax reporting on your investments.
 
If you have a Solar Bonds investment account with SolarCity, tax form will be made available through your online account center after year end, before February 2 of each following year.  If you have invested in Solar Bonds through a Financial Institution, you should contact your Financial Institution for statement availability and delivery methods.