SolarCity may collect this information at many points in its relationship with you, including when you provide information online or in writing, either on applications or forms or through other methods; when third parties provide SolarCity with information to verify your identity or prevent fraud; when third parties that you authorize to provide information to SolarCity do so; and when you provide or authorize the provision of information about your transactions, account balances, trading activity and payment history.
SolarCity may use your personal information in order to provide the Services and other services that you may request, to respond to communications from you, to help you open new or additional accounts, to deliver advertising content to you, and otherwise for its everyday business purposes. There are times when it may disclose your Personal Information to third parties in order to provide the Services.
Some of the specific reasons for which SolarCity may use and disclose your personal information include:
SolarCity uses what it believes to be commercially reasonable measures to protect your personal information from loss, misuse, or unauthorized access, disclosure, alteration or destruction For example:
Nevertheless, please be advised that no security measure, system, or control is infallible. SOLARCITY ACCORDINGLY DOES NOT GUARANTEE THE SECURITY OR CONFIDENTIALITY OF PERSONAL INFORMATION AND DISCLAIMS ANY EXPRESS OR IMPLIED WARRANTIES, DUTIES OR CONDITIONS IN THAT REGARD. If any applicable law imposes on SolarCity a duty with respect to these matters that cannot be disclaimed, you acknowledge and agree that SolarCity’s commercially reasonable precautions shall be considered to satisfy that duty unless (and only unless) SolarCity has engaged in willful misconduct.
While SolarCity strives to protect your personal information, please also note that you have a role in the security of your personal information. For example, you should not provide SolarCity with personal information that it does not request; you are responsible for controlling access to any personal computing device through which your personal information may be stored or accessed; and you are responsible for safeguarding any passwords or other log-in credentials to may be used to access to your personal information. If you provide SolarCity with information through the Platform, you must use a secure socket layer enabled browser, because SolarCity uses industry-standard secure socket layer encryption to protect the security of your information when it is transmitted over the Internet.
SolarCity uses both “session ID cookies” and “persistent cookies.” Session ID cookies are used to store information while you are logged into your account and expire when you close your browser. Persistent cookies are used to make tasks easier for returning users by remembering a user’s login information. Persistent cookies stay on your hard drive from one session to the next. If you do not want to receive cookies, you can change your browser or mobile device settings, though this may change your browsing experience or interfere with your use of the Services.
In addition to these cookies, SolarCity also may use other standard Internet technology, such as web beacons and similar technologies, to track your use of the Services. Web beacons (sometimes called transparent GIFs, clear GIFs, or web bugs) are small strings of code that provide a way for SolarCity to deliver a small (usually invisible) graphic image on a web page or in an email. Web beacons can recognize certain types of information on your computer, such as cookies, the time and date a page is viewed, and a description of the page where the web beacon is placed. SolarCity may use web beacons to improve your experience with the Services, including to provide you with content customized to your interests and to understand whether Users read email messages and click on links contained within those messages so that the Services can deliver relevant content. SolarCity’s web beacons may collect some contact information (for example, the email address associated with an email message that contains a web beacon). The Services also may include third-party web beacons so that these third parties may receive auditing, research, and reporting information about advertisements viewed on the Services.
SolarCity generally may use and disclose information collected through cookies, web beacons, and similar tracking technologies in order to provide the Services and for purposes of site functionality (e.g., to remember your login information), but SolarCity generally reserves the right to use and disclose personal information obtained through these means for any lawful purpose, including, but are not limited to:
From time-to-time, SolarCity may engage third parties to track and analyze non-personally identifiable usage and volume statistical information from individuals who visit its websites. These third parties may place material on the Services, such as banner ads, that allow the third party’s servers to place cookies in your web browser. Please note that SolarCity only can access cookies that it places on your browser, not the cookies sent to you by other companies. SolarCity also may use other third-party cookies to track the performance of its own advertisements. The information provided to third parties by means of these third party cookies does not include personal information, but this information may be re-associated with personal information after SolarCity receives it.
No part of the Services is designed or directed to children. To use or provide personally identifiable information through the Services you must be at least eighteen (18) years of age. If you are under 18, please do not send any information about yourself to SolarCity, including your name, address, telephone number, or email address.
SolarCity may collect information concerning children under the age of 18 from adults who serve as custodians for accounts held for the benefit of a child under the age of 18, in cases where the custodian is investing assets of the custodial account in investments offered by SolarCity. In such a case, SolarCity will collect information about the name and social security number of the child under the age of 18.
If SolarCity learns that it has collected personal information from a person under age 18, it will delete that information promptly. If you believe that SolarCity might have any information from a person under the age of 18, or about a person under the age of 18 other than for a custodial account, please contact SolarCity at (877) 554-7652 or mail us at Solar Bonds by SolarCity, 3055 Clearview Way, San Mateo, CA 94402.
Updated: October 9, 2014